Kinex Medical Company - AppServer Payment Collection – Incident details

All systems operational

AppServer Payment Collection

Resolved
Partial outage
Started over 1 year agoLasted about 8 hours

Affected

AppServer

Partial outage from 1:26 PM to 9:22 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved. If you're still experiencing problems processing payments please let us know at techsupport@kinexmedical.com.

  • Monitoring
    Monitoring

    Our vendor implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    The credit card payment gateway company used in AppServer is having a connectivity issue with our payment processor. This is resulting in errors while trying to collect or process payments. Both vendors are aware of the issue and working to restore service. Our team will continue to monitor and will provide updates.