Notice history

Resolved
January 23, 2025 at 3:41 PM
Resolved
January 23, 2025 at 3:41 PM
RingCentral support considers this issue resolved and our testing agrees. If you continue to have trouble with inbound or outbound calling through RingCentral please let us know by emailing techsupport@kinexmedical.com
Monitoring
January 23, 2025 at 1:58 AM
Monitoring
January 23, 2025 at 1:58 AM
All inbound and outbound calling through RingCentral appears to be functional. RingCentral support does not consider the problem resolved, so we will continue to monitor.
Identified
January 22, 2025 at 6:48 PM
Identified
January 22, 2025 at 6:48 PM
We have become aware of an issue preventing inbound and outbound phone calls through the RingCentral system. RingCentral support is aware of the issue and working to fix the problem. You can visit their status page for updates, and we'll provide updates here as they become available.
https://status.ringcentral.com/

Resolved
January 21, 2025 at 1:36 PM
Resolved
January 21, 2025 at 1:36 PM
We believe this issue has been fully resolved. If you continue to have problems please contact us at techsupport@kinexmedical.com.
Monitoring
January 20, 2025 at 5:54 PM
Monitoring
January 20, 2025 at 5:54 PM
A more permanent fix to the issue is now in place and we will be monitoring for a few weeks. If you are still having trouble connecting please let us know by contacting TechSupport@kinexmedical.com
Identified
January 20, 2025 at 3:35 PM
Identified
January 20, 2025 at 3:35 PM
We identified the cause of the outage and are implementing a temporary fix which should allow staff to connect but does not prevent the issue from happening again. We will continue to work on providing a long term solution.
Investigating
January 20, 2025 at 1:41 PM
Investigating
January 20, 2025 at 1:41 PM
We are are that attempts to sign into the GlobalProtect VPN client are being rejected stating "invalid password". We are currently investigating this incident.

All systems operational